Privacy Policy

1. Information We Collect

We collect information you give us directly and limited information collected automatically when you use the website.

• Contact form: your name, email address, company (optional), phone number (optional), the topic you choose, your message, and whether you opted in to SMS messages, together with the date and time of your submission.
• Newsletter: the email address you submit to subscribe to our updates.
• Email and phone correspondence: the content of messages you send us and our replies.
• Website usage: information about your visit such as pages viewed, page titles, referring website, browser type, device type, operating system, screen resolution and your IP address.

2. How We Use Your Information

• To respond to your enquiries and provide the information or services you request.
• To send you a confirmation that we received your message.
• To send SMS messages you have opted in to receive (see “SMS Messaging” below).
• To send our newsletter and updates, if you subscribe.
• To understand how visitors use the website so we can improve it.
• To protect the website and our systems, including detecting and preventing spam and abuse.
• To comply with legal obligations.

3. SMS Messaging

If you tick the SMS consent box on our contact form, you agree to receive SMS messages from GigaTech Global Services regarding your account, support requests and promotional offers at the phone number you provide. Consent is optional and is not a condition of purchase.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to any message to opt out at any time. Reply HELP for assistance, or contact us using the details below.
• We keep a record of your consent, including the wording you agreed to and the date and time you gave it.

We do not sell, rent or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver messages on our behalf.

4. Cookies and Similar Technologies

Our website itself does not set advertising or analytics cookies. We use a visitor analytics service, Visitor Tracking (visitortracking.com), which stores pseudonymous identifiers in your browser’s local storage (a visitor ID and session details) to recognise repeat visits and measure how the site is used.

You can clear this data or block it through your browser settings. Doing so will not affect your ability to use the website.

5. How We Share Information

We do not sell your personal information. We share it only with service providers that help us operate the website and our business, such as:

• Website hosting (Vercel), which processes requests to the website, including your IP address.
• Email delivery through our own mail server, for contact form notifications and confirmations.
• Newsletter delivery (Mailchimp), if you subscribe.
• Website analytics (Visitor Tracking), as described above.
• SMS delivery providers, if you opt in to SMS messages.

We may also disclose information where required by law, to protect our rights or the safety of others, or as part of a business transfer such as a merger or acquisition.

6. Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, including responding to you, maintaining business records and meeting legal obligations. SMS consent records are kept for as long as you remain opted in and for a reasonable period afterwards to demonstrate consent.

7. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted (HTTPS) connections to the website and encrypted connections to our mail server. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

• You can opt out of SMS messages at any time by replying STOP.
• You can unsubscribe from our newsletter using the link in any newsletter email.
• Depending on where you live, you may have the right to access, correct or delete your personal information, or to object to certain processing. To make a request, contact us using the details below.

9. International Visitors

GigaTech has offices in India and the United States, and our service providers may process information in other countries. By using the website, you understand that your information may be transferred to and processed in these locations.

10. Children’s Privacy

This website is intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a revised “Last Updated” date.

12. Contact Us

For privacy questions, requests about your personal information, or SMS help, contact GigaTech Global Services at info@gigatechservices.org or write to us at:

• India: Plot No 4/2, Sector 1, RAM SVR, Huda Techno Enclave, Hi-Tech City, Madhapur, Hyderabad 500 081
• India: 302, Meridian Plaza, Ameerpet, Hyderabad
• USA: 9402 Pilares Ridge, Katy, Houston, Texas 77494